Originally Posted by
Psychiatrist
It's easier nowadays to use their WhatsApp service (
+852 2747 2747) - which I've used a few times (in English) and the responses are quick and efficient (I don't know if it's because I'm a Diamond Member or if my requests are not too difficult). Sometimes the agent is online at the same time as me and I can do a back-and-forth conversation with them on WhatsApp.
Info below:
https://www.cathaypacific.com/cx/en_HK/contact-us.html
I tried to use that WhatsApp to actually book an award booking (tried 5x today and keep running into a dead-end error "ErrorPrice for your trip has changed. New quote is displayed below. (8015)"), but seem to be just chatting with a chat bot. You got an actual human being?