Originally Posted by
Adam1222
The triviality of the complaint matters.
Most of us agree this probably wasn't the best customer service in the world! The question is whether it truly reflects "humiliation" and a major gripe, and such an outrage to support some of the awful responses, calling for automatic termination to "asserting dominance" because someone didn't understand why a customer wanted "cherry sirup" in a diet coke when there was a machine that puts "cherry sirup" in a diet coke.
For those comparing this to a fancy private club, I'm not sure what private club is $650 a year and provides free well liquor.
As most normal people have noted, miscommunication and maybe not handled wrong. A great affront to the delicate sensitivities which warrants summary execution? Lord.
The fact is that any competent bartender in any bar anywhere can handle this without incident. And any competent member of the service industry can handle this without escalation.
How is it that other airlines manage to pull it off while we bend over backwards justifying crappy service here?
If AA was a bastion of excellence and this was an anomaly, then sure, I'd understand skepticism for the dramatics of the situation. However, AA isn't that and many replies on this thread show why and how that continues to be tolerated.