HofstraJet

Good enough for me. I just need Diet Coke. Nothing fancy like Cherry Coke.

Gertjaars

Obviously you're either blind or only choosing to reading the words you want to read from OPs post while ignoring the parts where an employee mocks OP for asking for a soda.

I'll go with the 1st option.

Remind yourself that the bartender is in the customer service industry. showing absolutely zero customer service if they're going to mock the person they're trained to serve.

enviroian

Oh PHX does indeed have a freestyle machine FYI.

HofstraJet

I couldn't find it in the one I went to the other day (I believe the A20 club). Will check again tomorrow.

madmanshoney

Or a table where we could walk up and select our own wine or bubbly.

jcf27

Hey OP, you post generated over 14K views. So..., what's your take on all the feedback you requested...???

enviroian

its obviously a 100% cost only reason as the FL are all self serve.

SPN Lifer

PA = personal assistant

Antarius

It's not a strawman. It's a fact. Having stocked coke machines and ordered, I know what goes in them isn't the same stuff behind the bar. A poster above showed how a freestyle machine works with syrup, but it is a different syrup than available over the counter.

I have no idea why you're just acting like it is the same thing. Maybe you can't taste the difference, but that doesn't mean it is identical.

Adam1222

You stated it was "on par with" responding to the question "Hey, where are the restrooms?" with "Let me tell you about an exciting new Barclays offer" he replied.
That seems an obvious overstatement.

It also remains irrelevant to the point that it is inherently humiliating. The bartender may have been honestly mistaken, the bartender might have been just wrong. That doesn't mean she "humiliated" the OP by offering the wrong drink. (And if she was out of the preferred cherry syrup--offering grenadine, or pointing you to the freestyle machine--would not only not be humiliating, but fantastic customer service--even if it was not the precise drink that the OP wanted.) If you find it humiliating to be offered the diet coke with cherry syrup provided by the freestyle machine, you probably should be flying private.

Antarius

I did not say I was humiliated, but I did agree with the OP that it was poor customer service. Clearly the club was not out of the necessary ingredients as the other bartender made the requested drink. As someone who was in the consulting industry (and the concessions and service industry years before), the end result is ensuring the customer is happy, no matter how silly I think their request is.

Simply put, you keep defending poor service from AA. This is a service industry, not "here for your safety" as they keep attempting to convince people of.

Adam1222

While I am impressed by your impressive credentials, the OP used the term humiliation.

As has been repeatedly stated, one can acknowledge that this may not have been perfect service without calling for summary execution, or even termination, of the bartender. And one can do so without adopting the disdainful attitude so many commenters in this thread seem to have for the human beings that work in service jobs. An Admirals Club (or it's contractor's) employee's job is not to make a customer happy at any cost; after all, Flyertalk makes very clear that there are some customers who will likely never be happy. The customer is not always right, and that outmoded model of thinking has been rightfully rejected over the past decades...even in the consulting and beverage industries.
​​​​​
​​​​​​

​​​​
​​​​​​

HofstraJet

To update my response, the A6/A7 PHX AC does have a freestyle machine. A20 does not.

NYC Flyer

A20 is already impractically tight with all the ad-hoc food stations that have been added. I don't know where they'd put a machine without removing existing serving areas/seating or downsizing the tiny bar.

ulxima

Should we mention that a 160k+ miles DYKWIA in suit referred us to her?
U!