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toolatetogohome
Originally Posted by
toolatetogohome
....I called UA but they told me it was my fault for not calling customer service while at the gate and instead handling it myself on the app. I also tried chatting another rep but same answer. Lesson learned for future!
Yes, UA has an aggressive double / impossible booking detection program.
Yes, working independently of UA in irrops can lead to problems
Appears your original flight was delay
You booked a new flight independent of UA
UA cancelled your original ticket as you made other arrangements
Later your original flight was "less" delayed
You asked to be put back on the original flight
UA moved your independently booked flight (the only valid ticket now exisiting) back to the original flight at the new, higher fare
Is that correct?
Did the airport agent cancel the old ticket, did you tell the agent you made other arrangements or did the automatic UA system cancel the original ticket?
Did you ever ask for the old ticket to be restored and the newer ticket canceled before taking the flight?
As UA had re-accommodated many from the delayed flight is likely why the flight was empty.
DOuble booking on your own does mess up the agent handling the situation.