Last edit by: WineCountryUA
Rule 5 Cancellation of Reservations
- In addition to exercising any of its remedies in Rule 6 K) below, UA reserves the right to cancel bookings and/or reservations which it deems fraudulent, abusive, illogical, fictitious, which are booked and/or reserved with no intention of flying, or for which the passenger makes a misrepresentation without notice to the passenger or the individual making the booking. The types of improper reservations that UA will cancel without notice include, but are not limited to: reservations made without having been requested by or on behalf of the named passenger; reservations made to hold or block seats for the purpose of obtaining lower fares, MP award inventory, travel certificates, or upgrades that may not otherwise be available; reservations made to manipulate, abuse, or circumvent any of UA’s fare rules, policies or provisions; reservations made for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin or destination cities; and reservations with connections that depart before the arrival on the inbound flight.
[Consolidated] - Duplicated / double / impossible reservations -- What will UA do?
#46
Join Date: Sep 2012
Location: SEA
Programs: UA MP (1K, 1MM)
Posts: 268
#47
Join Date: May 2011
Programs: UA GS and 1MM; SPG/Marr Plat; Hilton Gold
Posts: 141
I would like to book a RT award flight to Tokyo this summer, but it's currently unclear whether (although a good chance that) Japan will open to tourists by summer. In case that doesn't happen, I would like to also book a RT trip to Sydney. The outbound and return flights for each trip would happen during the same weeks, but not necessarily on the same days.
To maximize my options, I am considering booking the following :
Outbound - Week 1
Thoughts on whether United would allow these two reservations?
BTW, I have had in the past United cancel a reservation where two reservations to different locations departed on the same day.
To maximize my options, I am considering booking the following :
Outbound - Week 1
- To Tokyo: departs Monday, arrives Tuesday
- To Sydney: departs Tuesday, arrives Thursday
- From Tokyo: departs and arrives Monday
- From Sydney: departs and arrives Thursday
Thoughts on whether United would allow these two reservations?
BTW, I have had in the past United cancel a reservation where two reservations to different locations departed on the same day.
#48
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.99MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,767
These are a clear violation of UA's CoC and MP's T&Cs
Will, UA detect this automatically, doubtful their system are that sophisticated (and might lead to too many false positive).
#49
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,448
I would like to book a RT award flight to Tokyo this summer, but it's currently unclear whether (although a good chance that) Japan will open to tourists by summer. In case that doesn't happen, I would like to also book a RT trip to Sydney. The outbound and return flights for each trip would happen during the same weeks, but not necessarily on the same days.
To maximize my options, I am considering booking the following :
Outbound - Week 1
Thoughts on whether United would allow these two reservations?
BTW, I have had in the past United cancel a reservation where two reservations to different locations departed on the same day.
To maximize my options, I am considering booking the following :
Outbound - Week 1
- To Tokyo: departs Monday, arrives Tuesday
- To Sydney: departs Tuesday, arrives Thursday
- From Tokyo: departs and arrives Monday
- From Sydney: departs and arrives Thursday
Thoughts on whether United would allow these two reservations?
BTW, I have had in the past United cancel a reservation where two reservations to different locations departed on the same day.
However, as noted, it is not permitted to make a reservation without the intention of flying.
#50
Join Date: May 2011
Programs: UA GS and 1MM; SPG/Marr Plat; Hilton Gold
Posts: 141
As long as the actual flight times don't overlap (convert everything to GMT, then compare), it's unlikely to be flagged by a computer. Calendar days and relative time zones aren't directly relevant.
However, as noted, it is not permitted to make a reservation without the intention of flying.
However, as noted, it is not permitted to make a reservation without the intention of flying.
#51
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,266
UA cancelling award tickets
This is the 2nd time this has happened. Had a trip to AMS in December and now a future one from NRT. I do not know which day I will actually need to return so I booked the same flight 2 days in a row. UA cancelled one of them on its own. Is there a rule somewhere that I cannot do this? I remember as a kid when my dad would travel, he'd have 2 or 3 return options booked so he'd be on the first flight out when his meetings wrapped up. He was on a paid ticket, so a little different. Maybe he taught me a bad habit lol.
#52
Join Date: Apr 2005
Location: MBS/FNT/LAN
Programs: UA 1K, HH Gold, Mariott Gold
Posts: 9,630
#53
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,938
This is the 2nd time this has happened. Had a trip to AMS in December and now a future one from NRT. I do not know which day I will actually need to return so I booked the same flight 2 days in a row. UA cancelled one of them on its own. Is there a rule somewhere that I cannot do this? I remember as a kid when my dad would travel, he'd have 2 or 3 return options booked so he'd be on the first flight out when his meetings wrapped up. He was on a paid ticket, so a little different. Maybe he taught me a bad habit lol.
#54
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,266
#55
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,091
Altho they may not be "impossible", if you are booking them with the prior intent to only fly one of them, then you are violating other UA ticketing rules (such as the prohibition on "speculative" booking). Whether UA would detect such a pair of flights as potentially implicating this rule is a different question, as is what they would do if they did.
#56
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
This is the 2nd time this has happened. Had a trip to AMS in December and now a future one from NRT. I do not know which day I will actually need to return so I booked the same flight 2 days in a row. UA cancelled one of them on its own. Is there a rule somewhere that I cannot do this? I remember as a kid when my dad would travel, he'd have 2 or 3 return options booked so he'd be on the first flight out when his meetings wrapped up. He was on a paid ticket, so a little different. Maybe he taught me a bad habit lol.
#57
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
I did the same thing a couple years back on paid tickets and just wanted to hold both reservations for less than 24 hrs to confirm trav/business plans and I blown away at how fast UA system detected it and dumped one of the bookings. It was literally in hours of booking the second "impossible" ticket. They don't want you tying up inventory.
#58
Join Date: Jul 2015
Location: San Francisco
Programs: UA MM Plat, UA 1MM, Hilton Lifetime Gold, Marriott Gold, Hertz Gold, CLEAR, AS MVP Gold
Posts: 3,614
They detect it immediately when you book an impossible/double booking. The couple/few hours UA gave you was simply a grace period for you to fix it - but eventually they take action on their own. Opentable works the same way - it won't let you do a double booking at all, it forces you to cancel the other booking before proceeding so no grace period.
#59
FlyerTalk Evangelist
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,457
The worst is when the the cancellation of double/impossible bookings due to involuntary UA schedule changes.
TATL is very much possible on back to back days, btw.
TATL is very much possible on back to back days, btw.
#60
Join Date: Apr 2022
Posts: 3
UA canceled my seat due to double booking?
New to forum, please be patient
My oneway flight was delayed (bought with chase sapphire reserve points) and gate agent kept saying it may be canceled and also that she was working on plan B to move priority passengers to next out bound. I am not priority. The next outbound was full, so I bought a ticket for one after that. Didn’t check in, was gonna wait 30 min and either keep or cancel. UA canceled my seat on the delayed flight. I understand they have the right to do that. I approached gate agent and explained what happened. Turns out the delayed flight would leave just a little sooner than my back up, so she could put me back on original flight. Only later do I realize she moved my back up ticket to original, ie I paid $280 for an almost empty delayed flight. Why was the plane almost empty? I have no idea. Anyhoo, is there any way i can convince UA to refund or credit $280? Seems crazy to pay max fare for flight that was not sold out plus was delayed 2 hrs. I called UA but they told me it was my fault for not calling customer service while at the gate and instead handling it myself on the app. I also tried chatting another rep but same answer. Lesson learned for future!
My oneway flight was delayed (bought with chase sapphire reserve points) and gate agent kept saying it may be canceled and also that she was working on plan B to move priority passengers to next out bound. I am not priority. The next outbound was full, so I bought a ticket for one after that. Didn’t check in, was gonna wait 30 min and either keep or cancel. UA canceled my seat on the delayed flight. I understand they have the right to do that. I approached gate agent and explained what happened. Turns out the delayed flight would leave just a little sooner than my back up, so she could put me back on original flight. Only later do I realize she moved my back up ticket to original, ie I paid $280 for an almost empty delayed flight. Why was the plane almost empty? I have no idea. Anyhoo, is there any way i can convince UA to refund or credit $280? Seems crazy to pay max fare for flight that was not sold out plus was delayed 2 hrs. I called UA but they told me it was my fault for not calling customer service while at the gate and instead handling it myself on the app. I also tried chatting another rep but same answer. Lesson learned for future!