Originally Posted by
jrl767
and the issues are: (1) the airlines that offer/provide said $59 flights have a minimalist business model that doesn't make allowance for any instance in which anything is other than normal
Which is precisely why there needs to be a strong passenger bill of rights with
heavy penalties for extended delays, including provisions that require airlines who have such a minimalist approach to rebook passengers on other airlines and pay steep penalties to the affected passengers.
The fact that a complete absence of customer service and in some cases a complete absence of intent to even deliver the contracted service at all is considered a valid "business model" is a failure of our government to fulfill a basic consumer protection function.
again, anyone with a public persona is even better positioned than the average traveler to make a digital ruckus about how "the big bad airline treated me and my family/traveling party like dirt and I'm gonna make sure everyone knows about it! "
I don't know the underlying situation with the rapper.
Although I will say this: AA failing to deliver and do right by its customers is totally believable given their current operational state. A celebrity throwing a hissyfit about not getting special treatment like a private lounge or F upgrades for their whole family or posse is also totally believable.
So whether this was an overentitled celeb or a real operational and customer service failure....I don't know....but in 2022 I'm more likely to believe the rapper than AA. That's the current state of U.S. airlines.