Bad experience with UPS..but great with 1800flowers.com
Last week, I called for a gift for an anniversary to be delivered on Nov 18th.
UPS screwed up on the 18th and didn't delivered on time. The package was left in a UPS facility (according to the tracking system)
That evening I sent an email to 1800flowers.com to mention that the package was not delivered on time, as it was promised and that I shouldn't pay for the extra shipping charge and neither should they. An hour later, I got an email back from them saying profusely that they were sorry and that they would credit my CC for the whole amount of the order, not just the shipping charge!!
This is what I call customer service! Next time I'll need a similar service, you can be sure that I'll call them again. ^ ^
Last edited by Super Larry; Nov 22, 2004 at 2:58 pm