FlyerTalk Forums - View Single Post - Marriott property not honoring Titanium reservation guarantee
Old Apr 21, 2022 | 4:00 pm
  #39  
HHonors OUTSIDER
15 Years on Site
 
Join Date: Mar 2010
Posts: 1,326
Originally Posted by Kacee
It's a pretty basic fact that hotels overbook. So do airlines. Not unique to Marriott by a long shot. The point is that Marriott promises elites that they'll get extra compensation if they are bumped. Which should be a disincentive to hotels to bump them, except that Marriott doesn't enforce its own rules.
Does anyone know why Ambassador or Corporate customer service doesn’t just add the points to the members account and charge it to the property?
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