Originally Posted by
Kacee
It's a pretty basic fact that hotels overbook. So do airlines. Not unique to Marriott by a long shot. The point is that Marriott promises elites that they'll get extra compensation if they are bumped. Which should be a disincentive to hotels to bump them, except that Marriott doesn't enforce its own rules.
Does anyone know why Ambassador or Corporate customer service doesn’t just add the points to the members account and charge it to the property?