Originally Posted by SweFlyer

Cancelled two Aeroplan Latitude tickets eleven days ago and didn't get my eupgrade credits back. Two transatlantic flights so 22 credits in total missing for over ten days. Both upgrades had cleared before I cancelled the tickets. Reported the discrepancy yesterday through the eupgrade webpage and immediately received the following response by email: We are currently investigating this with our IT department. The credits associated to this booking will be refunded, and we appreciate your patience in this matter. Should you require these credits to request an upgrade for imminent travel, we invite you to contact Air Canada Reservations