Originally Posted by
_nate
…The real problem is that US immigration is really, really variable. They need to up their game a bit.
Why would they though? It’s a publicly funded service so unless you have the political appetite to put more money into that then it will limp along as a bare-bones service with staff feeling able to abuse passengers, like Orbitmic has described.
Also, US citizens are treated separately and prioritised to a certain extent and they’re all that matter. Everyone is treated as a potential migrant with strong aspirations to infiltrate and move permanently to the good ole US of A, or it can certainly feel like that.