FlyerTalk Forums - View Single Post - Advice needed- Downgraded due to US immigration queue
Old Apr 18, 2022, 1:03 pm
  #39  
choosethedrew
 
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
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Originally Posted by orbitmic
Because there are plenty of cases where airlines will consider you have an acceptable excuse to have missed your flight without it being « their » responsibility to have made you make it.

if you missed your connection because you lost your way in the airport (eg went to the wrong pier), airlines will typically accommodate you on the next available flight, but if that means a downgrade, you won’t be eligible to compensation. Similarly, where airlines have a « flat tire rule », it does not entail compensation if you have to be reaccommodated in a lower class.

in short:

1) you miss your flight because of the airline (eg delay, cancellation), they will protect your itinerary and pay compensation and/or difference if this cannot be in the same conditions as originally booked;

2) you miss your flight due to a cause which is not under the airline’s control but which they consider an acceptable excuse (either formally or informally), they will usually accommodate you the best they can but this won’t give you a right to compensation if this involves a downgrade;

3) you miss your flight due to a cause the airline deems unacceptable, you can try to plead your case but may lose everything.

this is straightforward case no2.
Thanks, makes sense. I would say that if missing the flight due to being lost at the airport and missing the flight due to immigration are both in category 2 from your examples, then this feels unfair to me as there is a lot more that a passenger can do to not be lost in an airport than quickly get through an immigration queue.
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