Time frame for refund of canceled reservation
We booked two rooms for a refundable early April three-night stay at the Ibis Styles Menton Centre in Menton, France.
We found it necessary to cancel the reservation March 5. The full amount was charged to my credit card on the March 15 statement, but there is no sign of a refund on my credit card statement as of today, April 17.
I have just emailed a polite query to the property and will await a reply. I do understand that refund credit can sometimes take time to process and appear, but it's a significant amount of money to me and I don't want to lose track of it or to miss the deadline for a cc dispute if necessary.
Our travel patterns are such that we rarely stay at Accor properties. Is this a normal time frame for a refund credit to be processed, or should I be concerned?
Thanks in advance.