Originally Posted by
FrankMorris
Any advice on searching for this thread? Had searched but didn't see anything immediately relevant. I guess the backup strategy after a second time of a longer wait would be to just accept the callback option to at least get in line, then try again in a bit.
When you get in line for a callback and call back from the same number, the system recognizes this and won't let you get in line again or hold. I guess you could try and call back from a different number to see if the wait/call-back time is different.