EXP Phone Line

Old Apr 9, 22, 7:00 am
  #1  
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EXP Phone Line

Just made EXP. Wondering if I just call the regular AA number and the system will recognize and route my call to the dedicated line, or if there is somewhere I should search for a different number? Guessing itís the former, but wanted to verify, and couldnít find any threads with this info.
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Old Apr 9, 22, 7:08 am
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Originally Posted by FrankMorris View Post
Just made EXP. Wondering if I just call the regular AA number and the system will recognize and route my call to the dedicated line, or if there is somewhere I should search for a different number? Guessing itís the former, but wanted to verify, and couldnít find any threads with this info.
I believe the EXP line is: (800) 843-6200
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Old Apr 9, 22, 7:18 am
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Originally Posted by robertablake View Post
I believe the EXP line is: (800) 843-6200
Thanks Robert. Thatís the same number Iíve been calling since before even having status at all, so guessing it just must be auto-routed based on status.
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Old Apr 9, 22, 10:16 am
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yes. It does.
Originally Posted by FrankMorris View Post
Thanks Robert. Thatís the same number Iíve been calling since before even having status at all, so guessing it just must be auto-routed based on status.
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Old Apr 9, 22, 1:19 pm
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I find that sometimes the auto-routing fails. Here's something that I've noticed:

From the automated system, I always immediately hit 0 to get to a real person.

If, after hitting 0, if it immediately goes through the process of connecting me, I know I've been routed correctly, and I'll get the short queue and the EXP desk.

On the other hand if, after hitting 0, it says something like "many issues can be solved through our automated system" and tries to get me to use it again, forcing me to hit 0 a 2nd time in order to get to a real person, I know that the auto-routing has failed. I will get the long queue and a regular agent. In this case I just HUCA, which fixes it (I've never had back-to-back calls fail to route correctly)
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Last edited by VegasGambler; Apr 9, 22 at 2:00 pm
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Old Apr 9, 22, 1:59 pm
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Originally Posted by VegasGambler View Post
I find that sometimes the auto-routing fails. Here's something that I've noticed:

From the automated system, I always immediately hit 0 to get to a real person.

If, after hitting 0, if it immediately goes through the process of connecting me, I know I've been routed correctly, and I'll get the short queue and the EXP desk.

On the other hand if, after hitting 0, it says something like "many issues can be solved through our automated system" and tries to get me to use it again, forcing me to hit 0 a 2nd time in order to get to a real person, I know that the auto-routing has failed. I will get the long queue and a regular agent. I'm this case I just HUCA, which fixes it (I've never had back-to-back calls fail to route correctly)
Out of curiosity, every time Iíve called the EXP line over the past month has resulted in a literal 2 hour wait to be called back. Have I just been unlucky or is that the Ďnew normalí?
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Old Apr 9, 22, 2:04 pm
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Originally Posted by MasterPlanner View Post
Out of curiosity, every time Iíve called the EXP line over the past month has resulted in a literal 2 hour wait to be called back. Have I just been unlucky or is that the Ďnew normalí?
There is a very long thread about this. I will say that I've had calls that were picked up with no wait, and times where I waited about 3 hours for a callback. Time of day seems to be a huge factor.
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Old Apr 9, 22, 2:15 pm
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Originally Posted by VegasGambler View Post
I find that sometimes the auto-routing fails. Here's something that I've noticed:

From the automated system, I always immediately hit 0 to get to a real person.

If, after hitting 0, if it immediately goes through the process of connecting me, I know I've been routed correctly, and I'll get the short queue and the EXP desk.

On the other hand if, after hitting 0, it says something like "many issues can be solved through our automated system" and tries to get me to use it again, forcing me to hit 0 a 2nd time in order to get to a real person, I know that the auto-routing has failed. I will get the long queue and a regular agent. In this case I just HUCA, which fixes it (I've never had back-to-back calls fail to route correctly)
Wow this is immensely helpful - thanks for posting all of this.

Originally Posted by VegasGambler View Post
There is a very long thread about this. I will say that I've had calls that were picked up with no wait, and times where I waited about 3 hours for a callback. Time of day seems to be a huge factor.
Any advice on searching for this thread? Had searched but didn't see anything immediately relevant. I guess the backup strategy after a second time of a longer wait would be to just accept the callback option to at least get in line, then try again in a bit.
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Old Apr 9, 22, 2:40 pm
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Originally Posted by FrankMorris View Post
Wow this is immensely helpful - thanks for posting all of this.
You're welcome. I guess not being harassed to use the automated system is an unpublished benefit of EXP

Any advice on searching for this thread? Had searched but didn't see anything immediately relevant. I guess the backup strategy after a second time of a longer wait would be to just accept the callback option to at least get in line, then try again in a bit.
Long call wait / delay / hold times for AA phone lines (master thread)
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Old Apr 9, 22, 3:08 pm
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Originally Posted by VegasGambler View Post
You're welcome. I guess not being harassed to use the automated system is an unpublished benefit of EXP



Long call wait / delay / hold times for AA phone lines (master thread)
Thanks for the link, and yes - avoiding the automated system is arguably better than avoiding hours of delay.
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Old Apr 16, 22, 9:43 am
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Well, just tried the strategy of the call back after getting the notification of "all agents are busy" and no luck - still a wait time. This may not have been the issue you had mentioned here VegasGambler . What would also be nice would be to avoid the computer system talking over you to describe how to tell them your record locator, as if you've reached EXP and don't know what the record locator is. Small problems!
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Old Apr 16, 22, 10:09 am
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Originally Posted by FrankMorris View Post
Any advice on searching for this thread? Had searched but didn't see anything immediately relevant. I guess the backup strategy after a second time of a longer wait would be to just accept the callback option to at least get in line, then try again in a bit.
When you get in line for a callback and call back from the same number, the system recognizes this and won't let you get in line again or hold. I guess you could try and call back from a different number to see if the wait/call-back time is different.
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Old Apr 16, 22, 2:31 pm
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Originally Posted by FAA1996 View Post
When you get in line for a callback and call back from the same number, the system recognizes this and won't let you get in line again or hold. I guess you could try and call back from a different number to see if the wait/call-back time is different.
That has not been my experience. Maybe the system was messed up when I called but I had multiple scheduled callbacks to the same number.

I was surprised by this; I thought that the system would act in the way that you describe. I didn't really think I would get multiple callbacks, but I did.
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