FlyerTalk Forums - View Single Post - Delta Diamond representative thinks Alaska is not a US state, almost burned a GUC
Old Apr 15, 2022 | 3:47 pm
  #14  
Beetles
 
Join Date: Mar 2021
Posts: 170
Originally Posted by steveholt
Agents not knowing geography is generally a positive - I remember US agents pricing things that absolutely should not have worked because they weren't aware of where most countries should have been priced. In this case, though, it seems like a pretty brutal mistake. (I wonder if you found an agent who isn't based in the US.)
Singapore agents are the only offshore employees taking calls these days, and they are far from incompetent.
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