Delta Diamond representative thinks Alaska is not a US state, almost burned a GUC
Apr 16, 2022, 7:37 am
#31
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,944
A few years ago, I had a TSA agent at LGA insist that my Michigan driver's license was a fake ID because "everyone knows that Kalamazoo is in Canada". After I picked my jaw up from the floor, I used my right hand palm map of Michigan to show him where Kalamazoo is, and he still wasn't having it. Had to get at least one supervisor involved before they let me pass.
Apr 16, 2022, 7:46 am
#32
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,531
I got in a fight with my former employer’s HR department back on 2001 when I was being transferred to Spain. One employee kept insisting it was in Latin America because they spoke Spanish. She then proceeded to screw up several applications. I had to get the global head of HR involved to fix it.
Apr 16, 2022, 7:59 am
#33
Join Date: Jun 2011
Location: NYC
Programs: AA GLD, AC
Posts: 4,212
I had a TSA agent tell me once I'd be crossing the Atlantic on my way to Japan from Seattle. The guy behind me in line - probably a FlyerTalker, judging by the wit - quipped in response that "even Taco Bell requires you to know which direction the border is to work there" in response. The TSA guy was... not pleased about that comment.
Apr 16, 2022, 11:08 am
#35
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,305
A lot of really uncharitable people here, but when you're being yelled at all day by customers, it's easy to have a brain fart and confuse something that only applies to the Continental US with something that applies to 50 states.
doesn't seem the agent refused to correct the error when it was pointed out.
Even the most rigorous hiring process will lead to CS reps that make mistakes sometimes.
I imagine all the critics in this thread have never made dumb mistakes in their work. But I have!
doesn't seem the agent refused to correct the error when it was pointed out.
Even the most rigorous hiring process will lead to CS reps that make mistakes sometimes.
I imagine all the critics in this thread have never made dumb mistakes in their work. But I have!
Apr 16, 2022, 11:09 am
#36
Join Date: Sep 2014
Location: YEG
Programs: Table scraps from Aeroplan and AmEx Plat
Posts: 894
A coworker had been a Canadian Border Services Agency agent in a previous life, stationed at the Woodstock, NB land crossing, on the other side of Houlton, ME where I-95 ends.
One day a car with Massachusetts plates pulls up, the window rolls down and the driver hands her a $5 bill. While my friend is processing this "what the..." moment, the lady in the passenger seats asks how much farther Florida was.
One day a car with Massachusetts plates pulls up, the window rolls down and the driver hands her a $5 bill. While my friend is processing this "what the..." moment, the lady in the passenger seats asks how much farther Florida was.
Last edited by bambinomartino; Apr 16, 2022 at 11:15 am
Apr 16, 2022, 12:39 pm
#37
Join Date: Mar 2016
Posts: 1,882
Apr 17, 2022, 12:50 pm
#38
Join Date: Aug 2015
Location: USA
Posts: 14
And of course there was the American agent a few years ago when I was checking in to go to Panama City Florida who kept asking me bizarre questions and when she finally got to my passport- I asked her what she was doing and she said she was checking me in to Panama City. I said Florida? she goes “there’s no such place as Panama City Florida”. She then turned to another agent and started laughing about my lack of knowledge of where I was going.
