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Thread: Delta Diamond representative thinks Alaska is not a US state, almost burned a GUC
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Old Apr 15, 2022 | 12:25 pm
  #9  
golfr
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10 Years on Site
 
Join Date: Feb 2015
Programs: Delta GM
Posts: 668
Originally Posted by DLASflyer
There are a lot of new agents. I had one yesterday who didn’t know how to do Same Day Standby. Patience and kindness go a long way. If you have to, politely end the call and try again.
I was put on indefinite hold for wanting to do SDS. Never again. The app works great. I used to do it online before heading to the airport but no more. The agents at SkyClubs are great too.
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