I want to preface this by noting that, for whatever reason, I've been getting the B & C team CSRs via chat and the Diamond line this week; I'm struggling to articulate how inconsistent and incompetent every rep I've spoken with in the last 48 hours, and that includes 2 "supervisors", who also dropped the ball. Has anyone else noticed an atrocious level of support and/or competency as of late? 14 calls, 4 chats, all one 006 ticket needing globals applied...

Anyhow, since I've basically last faith in every single Delta rep, I'm struggling with whether or not I should accept an obscurity a representative shared with me and would greatly appreciate advice or insight if anyone else has been in the same situation:

- Purchased MSP-AMS-MSP, KL-operated and marketed, issued on 074 stock, bottom half of the main cabin fare buckets. (KL-ticketed had superior earnings) Checked before booking and confirmed Upgrades Inventory available in Z.
- Multiple CSRs later, the upgrades are applied and the ticket is successfully re-issued.
- Ticket shows Z-class, but now showing as 006 stock after re-issue.
- I start explaining to the phone CSR that I intentionally ticketed it on a partner so that I could earn MQM/MQD/RDM based on distance flown, but he tells me what he's showing that my ticket will be earning the amount of MQM/MQD/RDM that I was expecting for 074-ticket.

Is he right? It feels wrong, making me uncomfortable and I only have until tonight to push back/try and rectify the issue, so I've come to the High Flyertalk Council for guidance.

Cheers