FlyerTalk Forums - View Single Post - Using Plus Points, finished 1st and 2nd first out on 12 straight upgrade waitlists

Apr 14, 2022 | 11:40 am

#43

fumje

FlyerTalk Evangelist

Join Date: Aug 2015

Posts: 12,778

Quote:

Originally Posted by bsdstone

Trying to use my plus points on a route from ORD - OGG tomorrow for me and my wife. Applied them over a month ago. I got waitlisted for premium economy or first class. Watching premium economy start to get full and we are 4 and 5 on the waitlist and 9 seats are currently available for a 9:25am flight tomorrow. I called customer service and asked what was going on...I was offered to buy up to premium economy and declined and checked in. I was told that 1K members would get the upgrade complimentary over a platinum (me) using plus points...I'm thoroughly confused by that...what is the value of using plus points then if I don't move ahead of someone waiting on a complimentary upgrade?

Quote:

Originally Posted by VegasGambler

According to the wiki here: Understanding the United Upgrade List Comprehensively that's incorrect. GS awaiting CPUs are ahead of you but 1K and lower awaiting CPUs are behind any instrument upgrade request.

Agents are wrong all the time. Always check FT.

No complementary upgrades on ORD/OGG. So everyone on the list also used instruments to request an upgrade, and the the only ones ahead are higher status or same status/higher fare class.

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