Originally Posted by uanj

Ugly signage, especially the smaller ones which will be readable only at a distance of about two and a half feet in front. If worked in Brand Marketing for United I would refuse to allow the company logo to appead on such unattractive signage.



I am starting to! I usually have pleasant, productive conversations with an agent standing in front of me when I rebook.

But in the last week I had two calls with the GS line to rebook, both calls taking the better part of an hour. The first one I gave up on after 55 minutes, the agent THREE TIMES had to call a supervisor to help him out.I bailed when he said he needed to put me on hold a fourth time. The second agent needed to call the rate desk for some reason which took 20 minutes. Very disappointing. I would pay an annual subscription if I could get my calles routed to an ex- Dearborn or Honolulu agent.