Called Chase Card Services earlier today, with hopes of movement/resolution because of the now-functional account bonus tracker.

• Before I could explain much, the CSR looked at the high level info - over $5k spend, now-working account bonus tracker showing completion of spend requirement - and quickly assumed that Chase had already submitted the account bonus information to Southwest, and that Southwest is now responsible, needing up to 30 days to handle. I had to patiently re-explain my "rare" (the CSR's characterization) situation again in detail and insisted that she carefully read the notes. I re-stated the red flags: internal account bonus tracker that was showing $0; no prompt turnaround by Southwest at account statement close (unlike 95% of other users who had received right after statement close). New red flag/symptom: generated account statement that only shows transferred points from incremental spend, but no 30k bonus points nor CP.
  • Future tip to minimize abrupt assumptions by the CSR: have the CSR write up a "memo" about the technical glitch/issue with your account. Have future CSRs read the "memo" first on the particular account issues before making assumptions. CSRs are right 95% of the time; I'm unfortunately part of the 5%.
• CSR said that no updates were provided yet by their Marketing Department/backoffice. Need to take the 7-10 days.
• CSR said that the Marketing Department/backoffice typically correspond via postal mail only - which takes some time to generate and be received. CSR encouraged that I call after the 7 days had passed from when the ticket was first filed, then have the answering CSR to check the memo to minimize assumptions and the need to re-explain in depth.