Originally Posted by gxwong

I called Chase Card Services again earlier today - was told that my ticket was in the hands of the Marketing Department, with a response time of 7 to 10 days - and that there was no other recourse or means to escalate at this time. The rep did repeat that my report stated my desire to be using the Companion Pass this Thursday for a scheduled trip. And the rep assured me that the Marketing Department "is very good at what they do" ... and "will take care of you". We'll see ...