Originally Posted by
lcylocal
The policy has been up on BA travel trade for a few days now too.
For the record it allows moving to a BA service +-3 days with the same origin and destination. It includes redemptions and allows moving to a Heathrow or London City service.
This is distinct from the Standard Customer Guidelines for leased aircraft. These allow moves to the nearest BA before or after the flight in question - with no 3 day limit.
Both only apply to BA 125- tickets and neither allow refunds.
Have managed to rebook a Amex 241 avios redemption from Malaga to Heathrow from Gatwick. Worked out well because the Gatters service gets in at almost midnight. Only waited 5 minutes on the line, and was sorted by a very competent agent quickly. Was expecting the worse but was pleasantly surprised!