Originally Posted by
JessicaB
I just called the UK number at 10.50am and was braced for an all-day marathon, got through in 3 mins, all done in 2 mins. Speechless.
Edit. Even more speechless now. I noticed that he had given me an FTV and the Avios hadn't appeared, so I called back and got through again in less than 5 mins. UK number, 11.39am. I'm pinching myself to see if this is a dream.
Note that you can apply for an FTV online, which will then be refunded around 7 days later to cash and Avios. See the BWC thread.