Need some help from any Southwest RR experts.

I signed up for Chase Southwest RR offer spend 5K get 30K bonus points +CP. Great, so I signed up 3/6 hit my 5Kplus spending on 3/20/22 cycle closed yesterday and my RRewards only show the 5800points for $$ spent on the card missing the bonus points and CP.

Called CCard and mentioned why only the 5800 points were tranx not the offer. They say is up to Southwest RR to apply that?? This does not make sense as Ive read of other readers getting the bonus points and CP right after closing cycle.

I rushed to spend 5K in 2 weeks before closing cycle to get the offer. TOday I spent half day on the phone w Chase and they are blaming Southwest RR.
Anyone know whom can I contact as I have gotten nowhere with customer care. Is Southwest RR the ones responsible to apply the bonus & CP?

Just seems strange the points made it over for the exact amount spent on ccard 5800 but missing the Bonus offer & CP.