Originally Posted by Flyer0889

Not sure why the crew wouldn’t partner with the Gate Agent to make an announcement to set expectations (really helps improve the tone on the flight for something FAs obviously can’t control). Apology is the bare minimum they could have done. But they are not supposed to provide compensation onboard when IFE issues impact more than 20 pax. They should have written up to the customer care team who would proactively compensate the whole flight.