Inflight service inconvenience bonus miles
#1
Original Poster
Join Date: Aug 2021
Posts: 131
Inflight service inconvenience bonus miles
Got home from a disastrous Vegas trip tonight and I thought to check my numbers since I am sooooo close to gold (good or bad) and saw 5000 miles deposited into my account. The video monitor was being a little cranky during the safety briefing so the great FA's had to do it old school. I wasn't expecting anything as the video screens worked the rest of the flight. Seeing the little bump made me a little happier after a less than fun trip.
Last edited by ryandc99; Oct 24, 2021 at 9:15 am Reason: Mod Note:Removed offensive Comment.
#2
Join Date: Jul 2003
Location: Atlanta
Posts: 5,103
Got home from a disastrous Vegas trip tonight and I thought to check my numbers since I am sooooo close to gold (good or bad) and saw 5000 miles deposited into my account. The video monitor was being a little cranky during the safety briefing so the great FA's had to do it old school. I wasn't expecting anything as the video screens worked the rest of the flight. Seeing the little bump made me a little happier after a less than fun trip.
Last edited by ryandc99; Oct 24, 2021 at 9:11 am Reason: cleanup
#4
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,819
#5
Join Date: Nov 2016
Location: SEA
Programs: DL DM
Posts: 288
Got home from a disastrous Vegas trip tonight and I thought to check my numbers since I am sooooo close to gold (good or bad) and saw 5000 miles deposited into my account. The video monitor was being a little cranky during the safety briefing so the great FA's had to do it old school. I wasn't expecting anything as the video screens worked the rest of the flight. Seeing the little bump made me a little happier after a less than fun trip.
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
I was on a three hour DL (mainline) flight recently where someone had failed to load any movies onto the AVOD system. This was known by the crew from about an hour before the inbound flight's departure (to my originating airport), yet noting was done to try to remedy this or to announce it until puzzled passengers told FAs that the system didn't seem to be working (blank screen), People could have downloaded movies in advance in the lounge or gate area if this had been known before departure. Very frustrating, and no apology/no miles.
#9
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,624
I was on a three hour DL (mainline) flight recently where someone had failed to load any movies onto the AVOD system. This was known by the crew from about an hour before the inbound flight's departure (to my originating airport), yet noting was done to try to remedy this or to announce it until puzzled passengers told FAs that the system didn't seem to be working (blank screen), People could have downloaded movies in advance in the lounge or gate area if this had been known before departure. Very frustrating, and no apology/no miles.
I got 15,000 miles for an aisle armrest that didn't stay up on a 767-400 D1.
The purser tried to get it to work and he told me he was giving me the miles.
#10
Join Date: Jun 2010
Location: ATW
Programs: Delta Skymiles Diamond Medallion, Delta Amex Reserve, Marriott Rewards Silver, HH Diamond, IHG Spire
Posts: 268
More often I get told I will get these and they never appear in my account due to something like a screen failure.
#11
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
I got 12.5k for my AVOD not working on a 763 in D1 recently for JFK - SFO. Asked them to reset the system 3 or 4 times but the screen was FUBAR and you couldn't actually click on anything or select anything. After the 3rd or 4th time the FA came over and processed an inconvenience bonus on the spot with whatever their handheld device is.
He was able to pull up my seat number, select the issue, and press a button and the computer came up with an inconvenience number and they were in my account immediately. Pretty good service recovery and thankfully I had pre-downloaded some content on my iPad anyway since I'm always wary of the 763 D1 AVOD so ended up just watching my iPad
He was able to pull up my seat number, select the issue, and press a button and the computer came up with an inconvenience number and they were in my account immediately. Pretty good service recovery and thankfully I had pre-downloaded some content on my iPad anyway since I'm always wary of the 763 D1 AVOD so ended up just watching my iPad
#12
Join Date: Feb 2020
Location: New York, NY
Programs: Delta Platinum, Hilton Diamond, Hertz PC, Marriott Gold
Posts: 54
Mid-2019 while seated in First on a JFK-DFW the FA accidentally spilled a beverage on the passenger next to me and they were given 25,000 miles as an apology. I was in the splash zone (didn't get too much on me) and got 5,000 miles. Neither of us asked for it, so it was a nice surprise when it was offered.
Also December 2021 I was flying JFK-SFO on a paid D1 ticket with a family member. I specifically booked a flight on a 767-400 because I really love the new interior they have. I was upset to find that about 30 minutes prior to boarding there was an equipment change to a much older 767-300 which the interior had certainly seen better days. As far as I could tell from FlightRadar, the plane we were originally taking was parked a few gates down, perhaps some kind of mechanical issue. It was the last flight to SFO that night and I didn't really feel like sleeping in JFK for the next -400 flight out in the morning. I was pretty bummed since it was my travel companion's first time flying D1 and I wanted to make it a memorable experience with the new-ish cabins. Upon landing, I wrote a quick and pretty friendly note to Delta expressing my frustration with such a last minute equipment change. I know it was a silly thing to get annoyed about. Anyway, a few weeks later they wrote back apologizing along with 30,000 miles (15k each) which I appreciated.
Also December 2021 I was flying JFK-SFO on a paid D1 ticket with a family member. I specifically booked a flight on a 767-400 because I really love the new interior they have. I was upset to find that about 30 minutes prior to boarding there was an equipment change to a much older 767-300 which the interior had certainly seen better days. As far as I could tell from FlightRadar, the plane we were originally taking was parked a few gates down, perhaps some kind of mechanical issue. It was the last flight to SFO that night and I didn't really feel like sleeping in JFK for the next -400 flight out in the morning. I was pretty bummed since it was my travel companion's first time flying D1 and I wanted to make it a memorable experience with the new-ish cabins. Upon landing, I wrote a quick and pretty friendly note to Delta expressing my frustration with such a last minute equipment change. I know it was a silly thing to get annoyed about. Anyway, a few weeks later they wrote back apologizing along with 30,000 miles (15k each) which I appreciated.
#13
Join Date: Dec 2017
Posts: 224
I was on a three hour DL (mainline) flight recently where someone had failed to load any movies onto the AVOD system. This was known by the crew from about an hour before the inbound flight's departure (to my originating airport), yet noting was done to try to remedy this or to announce it until puzzled passengers told FAs that the system didn't seem to be working (blank screen), People could have downloaded movies in advance in the lounge or gate area if this had been known before departure. Very frustrating, and no apology/no miles.
#14
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,326
Not sure why the crew wouldnt partner with the Gate Agent to make an announcement to set expectations (really helps improve the tone on the flight for something FAs obviously cant control). Apology is the bare minimum they could have done. But they are not supposed to provide compensation onboard when IFE issues impact more than 20 pax. They should have written up to the customer care team who would proactively compensate the whole flight.