Originally Posted by
MSPeconomist
I was on a three hour DL (mainline) flight recently where someone had failed to load any movies onto the AVOD system. This was known by the crew from about an hour before the inbound flight's departure (to my originating airport), yet noting was done to try to remedy this or to announce it until puzzled passengers told FAs that the system didn't seem to be working (blank screen), People could have downloaded movies in advance in the lounge or gate area if this had been known before departure. Very frustrating, and no apology/no miles.
Not sure why the crew wouldn’t partner with the Gate Agent to make an announcement to set expectations (really helps improve the tone on the flight for something FAs obviously can’t control). Apology is the bare minimum they could have done. But they are not supposed to provide compensation onboard when IFE issues impact more than 20 pax. They should have written up to the customer care team who would proactively compensate the whole flight.