I got 12.5k for my AVOD not working on a 763 in D1 recently for JFK - SFO. Asked them to reset the system 3 or 4 times but the screen was FUBAR and you couldn't actually click on anything or select anything. After the 3rd or 4th time the FA came over and processed an inconvenience bonus on the spot with whatever their handheld device is.
He was able to pull up my seat number, select the issue, and press a button and the computer came up with an inconvenience number and they were in my account immediately. Pretty good service recovery and thankfully I had pre-downloaded some content on my iPad anyway since I'm always wary of the 763 D1 AVOD so ended up just watching my iPad