Originally Posted by MrNowig

I flew to JFK today business from DXB on EK 203 - the Emirates chauffeur service is being provided by “Blacklane” and you’re required to download their app.

The booking gives you one hour from the time the plane lands to get into the limo. Here’s the problem: immigration took ninety minutes to get through.

When I finally reached arrivals, the Emirates rep said my car had been cancelled and I’d have to wait at least an hour for another one.

This feels like a less than premium experience (understatement after a fourteen hour flight) and surely they know by now it’s rare to get through T4 immigration in less than 55 minutes. Etihad next time for me - at least you can get pre-clearance at AUH.