FlyerTalk Forums - View Single Post - PremiumPlus soft product changes

Apr 2, 2022 | 9:49 am

#89

Aussienarelle

Join Date: Oct 2015

Location: SAN

Programs: 1K (since 2008), *G (since 1990), 1MM

Posts: 3,622

Quote:

Originally Posted by FLYMSY

Agree with the above. It’s hard for the FAs to provide good service on the 763 when there are only 3 of them to cover the P+ and Y cabins. And, sometimes these TATL flights will only have 5 FAs total!

This was not a perspective I had considered and your point is well taken..

I think when UA was in survival mode during a pandemic we cut the airline some slack.

Businesses are there to make money.

There are low cost airlines but folks do not pay a premium. I use them for short hops in Europe and Asia. I know what I am getting and the price = product.

Similarly with Southwest. I love the flying experience with them. Product > price.

UA has basic economy (LCC) and premium products (Polaris/Premium Plus/Economy Plus) and the premium product is being jeopardized by cutting into the bone of the soft product. The FAs are critical in the delivery of the soft product. Who in Willis Tower is thinking strategically and long term?

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