A family member arriving at LHR on United from SFO and connecting to another carrier was denied access to the United Club today because the boarding pass from 12 hours earlier was the previous day. An intelligent manager should have overridden the error. If the 12-hour flight had been westbound this would have worked.
I am very disappointed in United. Is there any workaround that we missed?
I admit that the United Club access rules are a bit tough to follow -- depending on the class of service / departing airline from LHR / *A status of the traveler there are differences.
If the departure was on a non *A member I could see them denying entry as they usually treat their lounges as "Departure" lounges...
Originally Posted by
pradhantushar
I am planning to connect from United (SFO-LHR) to Vistara (LHR-DEL) in LHR.
Am I correct that I won't be be able access any *A lounge even with *A Gold status because Vistara is not *A even if it is a United partner.
If you are in Polaris Business Class then you should be allowed into the United lounge on arrival, otherwise I believe you are correct -- no lounge access since you are departing on a non *A partner...