Originally Posted by
MaxVO
I did, and the agent didn't answer Yes, but rephrased it instead. I should've HUCA at that point. I'll try again, and will be more alert to such clues
Follow-up: Tried connecting to PTS at the same number two more times. Both times the agents on the other end explicitly claimed that they worked for Platinum Travel Services. Neither one of them was a qualified travel agent -- not just unskilled, but totally clueless. If there are still any minimally competent travel agents affiliated with AmEx, I have no idea how to reach them.