Originally Posted by
benjahman
Staying here in August and had booked a reservation for 8 nights with points + cash for a premium suite. The available room at booking was the presidential suite. I received an email last week asking for a pre-authorization one night booking fee, which I happily obliged to pay. I then receive the below email this morning. Any thoughts/suggestions on this?
Ask the general manager to honor the original booking type? It wasn’t your honor and you were more than happy to fulfill their prepayment requirements.