Originally Posted by
WildcatYXU
This is more of general AC IT issue, not the site per say, but I don't want to open a new topic for it, so I post it here.
I have an Aeroplan reward booking to the old country. The reservation is for YXU-YYZ-VIE-KSC return flight. The last iteration was departing on July 14. AC8260->AC886->OS741. Obviously, OS741 was departing on July 15. Today I found an email saying action required. Asking to confirm the flight change to the same flight numbers. Except AC8260 and AC886 are departing now on July 15 and connecting to OS741 on...wait for it...July 15. Who the hell wrote the software that will rebook an itinerary like this?
Sadly, this is not the first time something like this happened to this itinerary. The original itinerary was YXU->YUL->VIE->KSC. Departing on July 14, arriving next day. But then they changed it. At the first glance it looked like a small change, OS74 departing 5 minutes earlier. However, there was a date change too and suddenly OS74 is departing 23 hours and 55 minutes later.
This is becoming annoying. I already started to think about stopping to fly AC, but currently there is no viable replacement. So I will try do get the maximum from the SE status that I'll have for the next 21 months.
I’ve got a booking in July travelling SPU/CPH/YYZ with a 23.5 hour layover in CPH. Looking at My Bookings yesterday I noticed an alert message next to it, no email message saying there was an issue. Only by closely examining the booking do I notice the “+1” next to the arrival time is missing. Looks like the CPH/YYZ segment is not in the schedule anymore, so the system conveniently brought it forward 24 hours and I now have -30 minutes for the connection. Clicking on the “Find alternate flights” button brings up a message saying nothing is available even though there are a bunch of options if you search for a new flight. I’m not sure how their code gets past testing.