FlyerTalk Forums - View Single Post - Re-Schedule or Cancel and Re-book later

Mar 25, 2022 | 10:02 am

#9

bmwe92fan

Suspended

Join Date: Nov 2013

Location: NYC / TYO / RSW Up in the Air avoiding the Snowflakes

Programs: UA GS 1.8MM, AA 2.1MM, EK, BA, SQ, CX, Marriott LT, Accor P

Posts: 8,058

Quote:

Originally Posted by n198ua

I’ll try and make this as short as possible, I want to just share with you my experience with UA and getting this ticket rebooked.

While I’m so thankful to the Twitter team for getting this done, what in the world happened on the phone? Any idea what was going on and why they couldn’t get this to book and price at all? And I still don’t understand why they wanted me to book and fly the itinerary in economy when I had a premium economy reservation?

Apologies for the length; I just wanted to share my experience. I’m very thankful to whoever works the Twitter desk for getting this done for me.

Even with the GS line I've run into agents (much more frequently in the past year) that don't know the rules and don't know how to do certain things -- perhaps they are new -- but my consistent response has been thank you I'll handle it on my own -- and then I call back and try again....

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