Originally Posted by RichardMannion

Same challenge experienced - 44 minute hold time to get through to a human to get through to handle an urgent issue on my account involving security and fraud. Truly awful service, and trying to understand how it can be justified given the so called benefits of the Membership servicing model that was rolled out. Pointing me to other channels of contact such as chat or mail is not a valid answer, esp. if it is related to security. No callback option either - if l call Delta Platinum, it offers to hold place in line and call me back when it is time; huge miss by AmEx.

Data point on UK is valid, wait times are minimal in that market.