Originally Posted by
m0hamed
There’s a rule at PH to never every point guests in any direction, they are to be escorted where they want to go.
Ah PHV doesn't/didn't follow this rule. Back in February we asked concierge where the closest ATM was and they gave us their little postcard map to draw out the directions. I mean we didn't need an escort but an offer would have been nice if this is actually their rule!