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Park Hyatt Milan REVIEW - MASTER THREAD

Park Hyatt Milan REVIEW - MASTER THREAD

Old Mar 19, 22, 4:44 am
  #646  
 
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The floor of the room is now wood? I seem to recall carpeted floors previously.

I am also not impressed with this renovation.
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Old Mar 19, 22, 7:33 am
  #647  
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I prefer the old stonework tub but this new one seems to be a brand standard for a lot of newer PHs. The room just looks generic and could be any Regency or Centric out there.
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Old Mar 19, 22, 9:39 am
  #648  
 
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Originally Posted by Aventine View Post
I prefer the old stonework tub but this new one seems to be a brand standard for a lot of newer PHs. The room just looks generic and could be any Regency or Centric out there.
Sadly I might be crossing off the MPH from our list of all time favorite places to stay. I detest wood floors reminds me of a Marriott. There does not seem to be a consistent "flow" through the room, but then I haven't seen in person.
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Old Mar 19, 22, 1:31 pm
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Originally Posted by Fly Me To The Moon View Post
The floor of the room is now wood? I seem to recall carpeted floors previously.

I am also not impressed with this renovation.
Agreed. It does not look like they updated the room pictures on the website, so this is the old deluxe king room. Rooms and Suites with private Terraces | Milan Suite Hotel | Park Hyatt

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Old Mar 19, 22, 5:57 pm
  #650  
 
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Must add my displeasure. Ugh. The squiggle over the bed is hideous.

Last edited by schriste; Mar 23, 22 at 1:58 pm
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Old Mar 19, 22, 7:48 pm
  #651  
 
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This was my first stay here, so I can't share the disgust/displeasure of the rest, but overall this seemed like a perfectly nice PH to me and my wife. Not as nice as PH Seoul or Beijing, but certainly on par with DC, Paris, or Saigon (frankly I thought Saigon's rooms were hideous).

Check in: I got an email the night before. I responded requesting a crib and to have the air set to 18C or to have a fan in the room. At check in, the same guy who sent the email greeted us, told us about the property, and walked us to the room. I personally appreciate the escort to the room, which I haven't normally received for non-suite bookings at PHs. In the room, he showed us the AC and said that if it wasn't cool enough, to call and he would enter an override code to blast cold air. (We went out for a couple of hours; when we returned, we agreed that the air wasn't cold enough, so we called, and indeed the override resulted in steady 18C air.)

F&B: We ate lunch upon arrival. The Plin ravioli with sunchoke puree and the club sandwich were dynamite.

Breakfast for globs is the 50 euro "buffet plus" option (that's not the actual title of it) -- there's a buffet of fruit, cereals, salad, and meat/cheese/fish, plus a table of cakes (not pictured), plus they bring a basket of bread and pastries to the table (also not pictured). You order coffee and fresh squeezed OJ or grapefruit juice, plus pancakes or waffles or eggs. Food quality was excellent. The bacon was American style and it was crispy.











Room: I guess different strokes for different folks. I prefer wood floors as long as there is adequate soundproofing. The old pictures of the carpet here don't really hold much allure. I detested the PH DC's reno, to me the rooms look like a bad Piet Mondrian painting. Yes the squiggle above the bed is stupid -- my wife saw it and said "well I could do that" -- but overall the room is light and airy, which is nice with the tall ceilings. I posted some pics above but here's the sitting area that I didn't include (pardon the mess), along with the hallway:





Service: Spectacular. I hear many of you talking about how great the service was at a given hotel and I often wonder what that even means. I guess I'm usually a low maintenance guest. (I recently read a story about some vaunted GM who was so concerned about a guest finding her way at a train station that he sent a hotel agent in a cab behind her to the same station to show her the way... something that struck me as utter lunacy when I read it.)

But today was my day to be that person, I guess -- we were flying back to the USA, and I did my antigen test last night, but when my wife logged on to do her Abbott/eMed test this morning, no one picked up. We tried on 4 devices and it just wouldn't connect, for an hour. So I asked the front desk for help, and they said to come down, and the concierge personally walked us to a pharmacy a couple blocks away, said the magic words in Italian and got it taken care of on the spot, test results in hand in 10 minutes. The personal escort was really something special. When we returned, we had only a little time left for breakfast but we stopped in anyhow and ate -- and they pulled our car around while we did, unprompted. Of course, the little gifts of baby slippers and stuffed animal were also nice. Everyone was very gracious. And the front office manager stopped me on the way out to ask for feedback, which I provided: I liked the room generally, the staff were wonderful, and the F&B was great, but the AC needs to blow colder, and the Laura Tonnato toiletries are far too floral/feminine smelling. He said they would have Le Labo in due course.

All in all nothing aspirational but I wasn't really expecting anything over the top in Milan (I guess I'm glad I didn't stay here before if it was something more special then). Instead it was a perfectly nice PH stay that fit the bill just fine for what I expect from a points hotel like PH.

Last edited by platbrownguy; Mar 19, 22 at 10:37 pm
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Old Mar 19, 22, 9:14 pm
  #652  
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Great TR.

There’s a rule at PH to never every point guests in any direction, they are to be escorted where they want to go.

The additional escort outside the hotel is exemplary.

We often have FS hotels escort us to the specific train cabin and meet us on the other side. That’s what luxury is.
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Old Mar 20, 22, 4:49 am
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Originally Posted by platbrownguy View Post

Room: I guess different strokes for different folks. I prefer wood floors as long as there is adequate soundproofing. The old pictures of the carpet here don't really hold much allure. I detested the PH DC's reno, to me the rooms look like a bad Piet Mondrian painting. Yes the squiggle above the bed is stupid -- my wife saw it and said "well I could do that" -- but overall the room is light and airy, which is nice with the tall ceilings. I posted some pics above but here's the sitting area that I didn't include (pardon the mess), along with the hallway:


OMG...that alcove looks hideous. Previously, all the decor and furniture blended seamlessly and nicely together. Now, looks like everything was ripped out, and what was put back in looks so out of place. Curtains also look ugly and cheap.

Wood door to the room itself...also does not blend in. Looks like a cheap afterthought to me.

Thanks for the photos, though.
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Old Mar 20, 22, 6:07 am
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Our last stay at the PHM was great. The service and F&B were especially good. Here's a brief review: https://www.flyertalk.com/forum/31761289-post131.html

Since then, they've lost their high-end restaurant (VUN Andrea Aprea) and changed the rooms for the worse - my wife's instant reaction to the room pictures was "Holiday Inn".

Meanwhile, we stayed at the Four Seasons the last time we were in Milan because the PHM was being renovated. The location was not as good for us, but the rooms, service and F&B were comparable in quality, although with a different and more formal atmosphere. We probably preferred the PHM, but the change in decor and loss of the restaurant pushes us towards the FS the next time we're in Milan.
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Old Mar 20, 22, 8:36 am
  #655  
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Originally Posted by platbrownguy View Post
Laura Tonnato toiletries are far too floral/feminine smelling. He said they would have Le Labo in due course.
Noooooooooo. I love the Laura Tonnato, and thought it was really unique. Granted, I thought it had more of a musky/amber scent, so maybe it was different from a couple years ago.
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Old Mar 20, 22, 9:53 am
  #656  
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Originally Posted by hp12c View Post
Noooooooooo. I love the Laura Tonnato, and thought it was really unique.
Agree. Please don't get rid of my Laura Tonnato toiletries. I've had the brand elsewhere but prefer the fragrance provided at the PH Milan. I like it so much I have purchased bottles of room spray while there.
bostontraveler and scented like this.
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Old Mar 20, 22, 12:31 pm
  #657  
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I think I'd give the renovated property a try before writing it off. I don't believe the location has changed.
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Old Mar 20, 22, 12:53 pm
  #658  
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I see it happening soon: Park Hyatt launches stuffed animal collectibles just like the Conrad properties
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Old Mar 20, 22, 2:33 pm
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Originally Posted by Kacee View Post
I don't believe the location has changed.
That would qualify as a major renovation.
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Old Mar 20, 22, 3:51 pm
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Originally Posted by nc203 View Post
I'll find out in a few days time. Hoping that this is replacing the former Michelin starred restaurant. The breakfast at PH Milan was always noted as being generous - would hate for that to not be open yet.
Curious how your stay went? (I'm assuming you either overlapped with me or are still there?)

I'm even more curious what you thought of the toiletries, after seeing the most recent replies!
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