Originally Posted by
VegasGambler
Yeah I don't see how this isn't a positive. Less work for the GA and less chance of error (or "error"). There's no reason that the GA should be doing something other than what the computer says anyway.
Side note -- is a GA still able to add you to the upgrade list? In the past when I've bought flights very late, I was not auto-requested for upgrades and I had to talk to a GA to request the upgrade (phone agents could not do it either). Will that still work the same way?
Don't know about last minute ticket. I have in the past stood by for an earlier flight, and had to wait until it cleared until agent could add to the upgrade list. They can't add you if you are just on the standby list, have to clear first.
Not sure how the standby (just to get on the flight) works. I think that may still work the same way as before. Not sure if automated.