FlyerTalk Forums - View Single Post - Cancelling fight that used expiring travel bank credits
Old Mar 19, 2022 | 1:12 am
  #5  
Speedbird84
500k
30 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jan 2009
Location: YVR/YYZ/YYC
Posts: 365
Originally Posted by robsaw
i've cancelled recently in March and then earlier In January with both previously used/refunded Travel Bank credits. The Travel Bank credits were extended two years from the date of cancellation in both cases. The latter used a companion fare too.

The last case the Westjet system seems to have finally caught-up with this century and everything was refunded almost instantaneously including the restored Companion voucher.
Still boggles my mind not being able to get WSD refunded in under 30 days.
Anyone know the background about why it’s so difficult for them to refund them at the same speed they can to credit card and travel bank?
Speedbird84 is offline