Originally Posted by
lizt
I took a chance and cancelled. The phone queue was enormous.
Westjet did reset my credits to expire in 2 years.
i've cancelled recently in March and then earlier In January with both previously used/refunded Travel Bank credits. The Travel Bank credits were extended two years from the date of cancellation in both cases. The latter used a companion fare too.
The last case the Westjet system seems to have finally caught-up with this century and everything was refunded almost instantaneously including the restored Companion voucher.