Not the quoted, but as an American, I agree, the system is terrible, particularly when it comes to bartenders, servers, etc. That's a completely fair critique that some places are addressing, especially in the face of Covid where they could not fill positions (at least in my city).

My only rebuttal was to the commenter who suggested that because they find the system hideous, they should be exempt from it. That behavior is poor form, IMHO, as it comes at real expense of someone's wages. But the larger critique is valid.