Originally Posted by
Clemson
Sometimes in a corporation people may know what the problems are and what changes need to be made but they need hard data to help grease the wheels of change.
This.
And regrettably, they can also use the surveys to track progress over time: e.g. if this latest survey has just 1% less overall complaints about the food (
different wording of the questions notwithstanding), they can call it an improvement, and produce proof that whatever they implemented since the last survey is working.