Real customer feedback can be invaluable to companies if they take the time to listen and implement change. I think over the years and all the surveys that United has ever put out, that UA, like most of you have said, have already made up their mind anyways. I recall a time within the last decade that United was having people spend 6+ hours sitting in some demo seats just to get feedback. Apparently all that effort never went anywhere because the new product is a disaster as we all know. I also want to point out that whoever designs or approves the seats obviously is clueless, why is it so bloody hard to put a power outlet or a DIRECTV controller or a headphone jack where it might be easily accessed? Some locations for the power plugs are so ridiculous.