Originally Posted by EWR764

I will say... a year or so ago, United sent out a survey regarding pandemic policies, and the overall theme was, "should we be engaging in more theater, or less?" I commented blisteringly about my view, at the time, that the notion of "reducing touchpoints" and "for your health and safety..." was completely disingenuous, transparent and tiresome. I actually heard back from someone at United and their response was, "we hear you, you are by no means the only person who feels this way, and we want you to know that things are changing soon." A few weeks later, United was the first of the US3 to restore tray meal service in non-premium transcon markets, and made some other adjustments to the product that were well-received THEN.

Now, we are still at basically the same service level, and it's totally inadequate compared to AA/DL, who have recently surpassed United's offering. So, hopefully enough feedback to this end results from this survey, and we see some further return to normalcy.

Moral of the story... they don't listen to everything, but they do listen, and the survey results inform some change.