Originally Posted by NYCtraveler

Hello:

I have been dealing with being unable to access my Marriott for the past few months on and off. I have been traveling and thought perhaps there was incompatibility with my new laptop and Marriott or the wifi etc. This 401 error is now happening on my work computer. I use Dashlane as a password saver could this be causing this? I have cleared my cache on several occasions but it appears now my problem is spreading and no having access to making reservations is problematic. I have looked back and not found much on this issue? HELP.....Any thoughts? Thanks in advance. NYC

Originally Posted by Sam P. Goodman

I've been unable to access my reservations for a week+ now on either the app or desktop site, which makes it increasingly difficult to do business with a hotel company! I've reached out to them and received a reply suggesting it might be my device and asking for more info. I provided more details, but since I'm having trouble on multiple devices, I suspect it's my account and not my device. Will probably be recruiting Lurker assistance soon if emails are unsuccessful.