Mygirl - Thanks for your post. This is good to know what happened was wrong and completely out of line (with no waffle room to this regard).

I'm not sure how far my complaint will go, but I have been contacted by a DHS/TSA higher up (email address was a dhs.gov) who said she would get the FSD involved. The FSD was cc'd on the email and I have that email address from the message headers as well. She was also familar with the supervisor I dealt with that particular day.

I'm not too sure if I should expect to hear back from her, but I do have her telephone number & facsimile number which I will use for a follow-up.

As far as what the new "correct" secondary procedures are, I get the impression there is a lot of confusion. This particular secondary was because I didn't remove my shoes -- yet another secondary at the same airport because of an SSSS resulted in a much quicker pat down with several areas not touched which were touched in previous secondary at this checkpoint (including my zipper area). In fact, I didn't even have to roll/flip the front of my slacks out -- which I've always had to do for a secondary before this new procedure started.

I do know the screener in question is still working the checkpoint as I see him on a regular basis when I pass through the airport, but fortunately have not had to go through his lane or deal with him since.

Question: If I do get this screener again in the future, is it possible to request another screener to do a secondary?

Best,

SDF_Traveler