Originally Posted by
ExpatExp
Yes I also had $35 two days ago for a Europe - California flight. Stopped working for the last 3-4 hours of the flight. Emailed and they refunded in full.
I flew LHR-LAX on Monday and paid $35 for wifi that probably worked for about 45 minutes total of a ~10-hour flight. Complete waste of time and money. Which address did you email about a refund?