Mar 4, 2014, 11:03 am
Last edit by: Prospero
International satellite-based Wi-Fi is available on the Boeing 777-200ER, 777-300ER and 787 Dreamliners
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
International Wi-Fi is currently only available for purchase once onboard the aircraft at the following prices:
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International WiFi is Panasonic Ku band satellite based (and is blocked in Chinese air space). Note, the latest batch of 787-8s have Viasat high speed satellite wifi
Link to WiFi page on AA.com.
Originally Posted by arollins
From AA.com upper right corner there is a search box, enter WIFI, scroll through the info, and you get the following.
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
For international and select domestic flights, contact the service provider
Panasonic
Call 1-866-924-3715 (toll-free)
Email [email protected]
For Panasonic equipped aircraft:
The Wi-Fi access page will display “service provided by Panasonic”
Your credit card statement charges will appear as ”PAC WIFI”
. . . . . . . . 2 Hour Pass – $12
. . . . . . .. .4 Hour Pass – $17
. . . . . . . . Duration of Flight Pass – $19
Which aircraft are equipped with international Panasonic WiFi?
Boeing 737 MAX 8 (all, "out of the box”; 737-800s will be covered as they are retrofitted to 172 seat capacity)
Boeing 777-300ER (all, "out of the box")
Boeing 777-200ER (added during refurbishment, all flying have it)
Boeing 787-8 (first batch only)
Boeing 787-9 all, ("out of the box")
Adding
134 Airbus A320 family (319, -20 and -21) according to member tdedj1
International (Panasonic satellite) WiFi: availability, experiences
Sep 22, 2018, 6:02 pm
#271
Join Date: Aug 2005
Location: SFO
Programs: Aegean (Gold) American (EP)
Posts: 150
So, I was on AA280 ICN-DFW on Wednesday in J, and had free WiFi. Anyone else ever have this? Just had to input my email address. I do have a GoGo subscription, and I know it works within the US, but I never logged on to the GoGo account.
i did pay the $19 the prior Thursday when I flew LAX-HND on AA27.
i did pay the $19 the prior Thursday when I flew LAX-HND on AA27.
Sep 23, 2018, 8:05 am
#272
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jan 21, 2019, 6:12 pm
#274
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
I recently received a full refund of the $19 purchase price after the WiFi worked for approximately only four and a half hours of a thirteen hours long flight from EZE to LAX.
Even when it worked, it was quite slow; the fastest it got was perhaps 600-800 Mbps, but most of the time it was much slower.
On the way to EZE, it was also very slow but I lost connectivity only for only about an hour around the equator. In retrospect, I should have asked for at least partial credit for that flight segment.
Even when it worked, it was quite slow; the fastest it got was perhaps 600-800 Mbps, but most of the time it was much slower.
Hello TWA884 ,
Thank you for contacting Panasonic Avionics.
I’m sorry to hear about your experience with the in flight Wi-Fi system on board your recent American Airlines flight on 201X-XX-XX .
I've taken a look at the session that you purchased and I could verify that you had connection issues. I apologize for any inconvenience this may have caused you. I have refunded your purchases of 19 USD. I included below the refund receipt. Please note that sometimes it can take up to 30 days in order for the refund to appear on your account.
Thank you for contacting Panasonic Avionics.
I’m sorry to hear about your experience with the in flight Wi-Fi system on board your recent American Airlines flight on 201X-XX-XX .
I've taken a look at the session that you purchased and I could verify that you had connection issues. I apologize for any inconvenience this may have caused you. I have refunded your purchases of 19 USD. I included below the refund receipt. Please note that sometimes it can take up to 30 days in order for the refund to appear on your account.
Jun 23, 2019, 3:04 pm
#275
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec, AA Plat
Posts: 2,274
Any word on Panasonic being upgraded or replaced? I tried it on 2 transatlantic flights late last year and both were horrible - got a refund. I'll be doing DFW/PVG soon and would like to get some work done but unless something has changed, I doubt the connection will handle even basic email.
Also, I have read that it is unavailable over Chinese airspace. Of the almost 15 hour flight, how many hours are you generally over China and restricted from using Wifi?
Also, I have read that it is unavailable over Chinese airspace. Of the almost 15 hour flight, how many hours are you generally over China and restricted from using Wifi?
Jun 23, 2019, 5:12 pm
#276
Join Date: Jun 2019
Location: DFW
Programs: AA - PLT Marriott: Silver
Posts: 34
Just adding a data point, Wifi transatlantic from DFW-LHR was perfect, no outages as far as I could tell (used mainly to view anet, flyertalk, and imessenger (not netflix or streaming). Essentially worked from hitting 10k feet over Texas until our descent over the UK.
Nov 6, 2019, 5:29 pm
#277
Join Date: Apr 2005
Location: PHX
Programs: AA Ex Platinum & 1MM, DL PLT, Marriott Gold, HH Diamond
Posts: 2,490
Am in the 787 Dreamliner and after 53 minutes of the 2 hour pass I had to buy, because my $60/monthly gogo pass doesn’t work, I can’t even get 3 emails to fully download. Will be requesting a refund as soon as I get wifi that actually works.
Keep going for great, Dougie ��
Edit to add: Took 2 days & multiple e-mails to them, but full refund rec'd. Said they were 'waiting for data from the plane to download'-given how long it took my 3 little e-mails, I'm not surprised!
Keep going for great, Dougie ��
Edit to add: Took 2 days & multiple e-mails to them, but full refund rec'd. Said they were 'waiting for data from the plane to download'-given how long it took my 3 little e-mails, I'm not surprised!
Last edited by txrus; Nov 9, 2019 at 7:02 am Reason: Addendum added
Nov 9, 2019, 6:25 am
#278
Join Date: Aug 2011
Location: MIA, VIE and DPS
Programs: DL Plat 1MM, AA EXP 3MM, SQ Krisflyer Gold, UA Silver, Marriott LTT, HH Gold
Posts: 1,131
I am not certain I had a single flight where it consistently worked since they switched from Telekom - mainly TATL for me
Nov 9, 2019, 8:11 am
#279
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,913
Nov 9, 2019, 12:07 pm
#280
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
Jul 15, 2021, 11:20 am
#281
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 298
Anyone had recent luck with AA WiFi Subscription and Panasonic over the Pacific? Will be going to/from HNL next month on 772's and am considering buying Subscription for a couple months for some ramped up AA travel.
Jan 27, 2022, 7:31 pm
#282
Join Date: Dec 2011
Programs: UA
Posts: 383
Anyone notice it's $35 now for the flight? Recently flew LHR-JFK and that's what was being charged for such a short flight, spotty at that. Wondering if others had different pricing or any ways to somehow reduce this for the Panasonic AA WiFi?
Mar 9, 2022, 10:44 am
#285
Join Date: Sep 2019
Location: Chicago
Programs: AA Platinum, Hilton Gold, Bonvoy Gold
Posts: 228
I flew LHR-LAX on Monday and paid $35 for wifi that probably worked for about 45 minutes total of a ~10-hour flight. Complete waste of time and money. Which address did you email about a refund?